WinchLine Privacy Policy
Effective Date: March 4, 2026
Last Updated: March 4, 2026
This Privacy Policy explains how WinchLine (“WinchLine,” “we,” “us,” “our”) collects, uses, and shares information when you use our Platform (winchline.app and the WinchLine mobile application).
1) Information We Collect
A. Account Information
• name, email, phone (if provided), account identifiers
B. Location Information
• approximate and/or precise location (depending on your device settings and permissions)
We use location to match Requesters with Helpers, provide distance-based features, and calculate Miles Driven for cancellations where applicable.
C. Request and Service Information
• request details (vehicle type, situation, notes, photos/videos if provided)
• timestamps, status updates, and communications needed to coordinate a request
D. Payment Information
• payment method tokens and transaction details handled by our payment processor (e.g., Stripe)
We do not store full card numbers.
E. Device and Usage Data
• device type, OS, app version, identifiers, logs/diagnostics, approximate IP-based location
F. Website Cookies & Tracking (Site Use)
If you visit winchline.app, we may use cookies or similar technologies to support site functionality and understand usage (for example, basic analytics).
2) How We Use Information
We use information to:
• provide and operate the Platform,
• match Requesters with Helpers,
• process payments and prevent fraud,
• provide customer support,
• improve features, safety, and performance,
• communicate important updates and service messages.
3) How We Share Information
We may share information:
• Between Requesters and Helpers as needed to complete a request (e.g., location, request details, and communication needed to coordinate),
• With payment processors to process transactions,
• With service providers that help run the Platform (hosting, analytics, communications),
• If required by law, subpoena, or to protect safety, rights, and prevent fraud.
We do not sell your personal information.
4) Cookies & Tracking Technologies
We may use cookies and similar technologies on our website to help the site function and to understand usage and improve performance. You can manage cookies through browser settings. Disabling cookies may affect site functionality.
5) Third-Party Links
Our Platform may contain links to third-party websites or services (for example, Facebook or Instagram). WinchLine is not responsible for the content or privacy practices of third parties. We encourage you to review their policies.
6) Location Controls
Location is important for core features. You can control location permissions in your device settings. If you disable location, some features may not work.
7) Data Retention
We keep information as long as necessary to:
• provide the service,
• comply with legal obligations,
• resolve disputes,
• enforce our Terms.
8) Security
We use reasonable administrative, technical, and physical safeguards, but no system is 100% secure.
9) Children’s Privacy
WinchLine is not intended for users under 18, and we do not knowingly collect personal data from children.
10) Your Choices
Depending on your location, you may have rights to access, update, or delete your information. Contact us at support@winchline.app.
11) Changes
We may update this policy. Continued use after updates means you accept the revised policy.
12) Contact
Questions? Contact WinchLine Support:
Email: support@winchline.app
Phone: +1 (901) 808-6975